- >
- Help
Help
Here’s everything you need to know about shopping with the Fruitologist.
Please help us by giving feedback and suggestions for improving our service here.
Call us at (02) 9387 2575 from Mon-Sun 7am-8pm or email us at shop@fruitologist.com.au.
Getting Started
We currently provide delivery to the following postcodes:
TODO: Postcodes Here
Postcodes Here
Alternatively you are welcome to pickup your order if your address falls outside the postcodes we deliver to.
TODO: Postcodes Here
Postcodes Here
Alternatively you are welcome to pickup your order if your address falls outside the postcodes we deliver to.
Yes - Pickup orders have a $50 minimum & delivery orders have a $80 minimum.
Just click on Login in the menu bar & then click on Sign Up & enter your details.
Just click the “Forgot my password” link on the Login Page and enter your email address. You will then receive an email with a link, which you can use to reset your password within 24 hours.
Pickup / Delivery
If you are placing an order before 10am you can select same day delivery & we will deliver it before 4pm.
Delivery is free.
Your pickup order will be ready within 2 hours after you have placed it.
Watch your inbox for an “Order Status Update” & / or a Eway Payment Confirmation email as these are generated once your order has been picked & packed.
Watch your inbox for an “Order Status Update” & / or a Eway Payment Confirmation email as these are generated once your order has been picked & packed.
Yes - Pickup orders have a $50 minimum & delivery orders have a $80 minimum.
Please let us know where you'd like your order to be left.
We package delivery orders so any perishable goods will remain cool for several hours after delivery.
We package delivery orders so any perishable goods will remain cool for several hours after delivery.
Orders
Ordering is easy - just search or browse the categories & add items to your cart.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.
Unfortunately once your order has been placed there is no way to alter it directly on the website.
However we might be able to help so please Phone Us and we'll see what we can do.
However we might be able to help so please Phone Us and we'll see what we can do.
TODO - Store Cancellation Policy Here.
Unfortunately once your order has been placed there is no way to alter it directly on the website.
However we might be able to help so please Phone Us and we'll see what we can do.
However we might be able to help so please Phone Us and we'll see what we can do.
For urgent assistance during trading hours please Phone Us
Alternatively you can get in touch via the Contact Us page
Alternatively you can get in touch via the Contact Us page
Payments
We accept Visa & Mastercard & all payments are processed by Eway.
Our online store has been setup with security in mind.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.